Terms & Conditions

Terms & Conditions

Last Updated: 29 October 2026

OVERVIEW

This website is operated by KEBAISHI Co,. Limited, trading under the brand name Sofucor. Throughout this website, the terms "we", "us" and "our" refer to Sofucor and its operating legal entity.

These Terms & Conditions govern your access to and use of our European website, https://eu.sofucorfan.com, including the purchase of products and the use of services offered through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other applicable policies.

These Terms do not limit or exclude any mandatory rights you have under applicable European Union or national consumer protection laws.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By placing an order on our website, you confirm that you are legally capable of entering into a binding purchase contract under the laws applicable to you.

If you are under the legal age required to enter into a purchase contract, you must obtain the necessary consent from a parent or legal guardian.

You agree not to use our website or products for unlawful purposes or in violation of applicable laws and regulations.

You must not introduce viruses, malware or other harmful code that could compromise the security or functionality of our website.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to our website or refuse transactions where there is a legitimate reason, including suspected fraud, unlawful activity, security concerns or violations of these Terms.

We will not refuse service in a manner that unlawfully discriminates against customers or violates applicable EU consumer protection regulations.

You may not reproduce, redistribute, commercially exploit or otherwise misuse website content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms affects your statutory consumer rights.

SECTION 3 – ACCURACY AND AVAILABILITY OF INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, pricing, availability and other information displayed on our website are accurate and up to date.

However, occasional errors or inaccuracies may occur.

Where an error materially affects an order, we will inform you and provide the appropriate options in accordance with applicable law.

We may update website information when necessary. Such changes will not retroactively alter an existing purchase contract without a lawful basis or your agreement.

SECTION 4 – PRODUCT PRICES AND VAT

All product prices displayed on our European website include applicable Value Added Tax (VAT).

VAT is applied in accordance with relevant EU and national tax regulations. The applicable VAT amount may vary depending on the delivery destination.

Any additional delivery charges will be clearly communicated before the order is completed.

The total price payable, including applicable taxes and delivery charges, will be displayed during checkout before you confirm your purchase.

We reserve the right to update product prices and promotional offers. However, price changes will not affect orders that have already been accepted, except where permitted by applicable law.

For further information, please refer to our VAT Information page.

SECTION 5 – PRODUCTS AND SERVICES

Sofucor offers ceiling fans, ceiling fans with integrated lighting, accessories and related products through our European website.

We make reasonable efforts to display product colours, finishes, dimensions and specifications accurately.

Actual product appearance may vary slightly due to screen settings, lighting conditions and manufacturing tolerances.

Product descriptions, installation requirements, dimensions, electrical specifications and compatibility information should be reviewed before purchase.

Customers are responsible for selecting products suitable for their intended installation environment. Installation must comply with applicable safety requirements and should be carried out by a qualified professional where required.

Product availability may change, and some items may be discontinued or temporarily unavailable.

Nothing in this section limits your legal rights if a product is defective, unsafe or does not conform to the purchase contract.

SECTION 6 – ORDERS AND PAYMENT

By placing an order, you agree to provide accurate and complete billing, shipping and contact information.

Before submitting your order, you will have the opportunity to review the products, quantities, delivery information and total purchase price.

Submitting an order constitutes an offer to purchase the selected products. A binding purchase contract is formed when we accept your order, as confirmed by our order acceptance or dispatch confirmation.

An automated acknowledgement that we have received your order does not necessarily constitute acceptance.

We may decline an order for legitimate reasons, including product unavailability, payment verification failure or suspected fraudulent activity.

If we are unable to fulfil an order after payment has been collected, we will notify you and arrange an appropriate refund in accordance with applicable law.

Payments are processed through the payment methods made available at checkout.

SECTION 7 – SHIPPING AND DELIVERY

Orders within our supported European markets are dispatched from our warehouse in Germany.

Available delivery destinations, estimated delivery times and applicable shipping charges are displayed on our website or during checkout.

Delivery estimates are provided in good faith and may be affected by logistical circumstances.

Unless a different delivery period has been agreed, goods will be delivered within the timeframe required by applicable consumer law.

If an order cannot be delivered within the agreed timeframe, customers will be entitled to the remedies available under applicable law.

The risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to applicable legal exceptions.

For further details, please refer to our Shipping Policy.

SECTION 8 – RETURNS AND RIGHT OF WITHDRAWAL

Consumers purchasing products online within the European Union generally have a statutory right to withdraw from a purchase contract within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must notify us of your decision to withdraw within the applicable withdrawal period.

Customers may also benefit from any additional voluntary return arrangements offered under our Return & Refund Policy.

Return procedures, refund processing, applicable return shipping costs and any exceptions will be governed by our published Return & Refund Policy and applicable consumer protection laws.

Where the statutory right of withdrawal applies, refunds will be processed within the legally required timeframe and in accordance with the applicable rules on returned goods.

Any voluntary return policy offered by Sofucor is in addition to, and does not replace, your statutory right of withdrawal.

SECTION 9 – LEGAL GUARANTEE AND PRODUCT WARRANTIES

Consumers purchasing goods within the European Union benefit from a statutory legal guarantee of conformity under applicable consumer protection laws.

This generally provides a minimum two-year period of legal protection for goods that are defective or do not conform to the purchase contract. Certain national laws may provide additional protection.

Where a product does not conform to the contract, consumers may be entitled to repair, replacement, price reduction or refund, as provided by applicable law.

Sofucor may also provide additional commercial warranty coverage for certain products or components, including motors and accessories, as described in the relevant product warranty documentation.

Any commercial warranty is separate from and does not limit your statutory legal guarantee.

For specific warranty conditions, please refer to our Warranty Policy or contact customer support.

SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate and complete information when placing orders or creating a customer account.

You are responsible for keeping your contact and delivery information reasonably up to date.

If you discover an error in your order details, please contact our customer support team as soon as possible.

We will handle requests for corrections in accordance with our order processing procedures and applicable consumer laws.

SECTION 11 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to third-party services, applications or tools.

These services may be subject to additional terms and privacy policies provided by their respective operators.

We are not responsible for the independent operation of third-party services outside our control, except where applicable law imposes responsibility on us.

Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 12 – THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

These links are provided for convenience and informational purposes.

We do not necessarily endorse third-party content, products or services.

Customers are encouraged to review the terms and privacy policies of external websites before using their services.

Our responsibility for third-party content or services is subject to applicable law.

SECTION 13 – CUSTOMER REVIEWS AND SUBMISSIONS

Customers may submit reviews, feedback, suggestions or other content through our website.

By submitting content, you confirm that you have the necessary rights to share it and that it does not infringe the rights of others or violate applicable law.

You grant Sofucor a non-exclusive licence to use, reproduce, display and publish submitted content in connection with our business, subject to applicable law and any agreed limitations.

We reserve the right to moderate or remove unlawful, misleading, offensive or inappropriate content where permitted by law.

Where customer reviews are displayed, we will provide information about our review verification practices where required by applicable consumer protection rules.

SECTION 14 – PERSONAL INFORMATION AND DATA PROTECTION

We respect the privacy and personal information of our customers.

Personal data collected through our European website is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

Our Privacy Policy explains the categories of personal data we collect, how and why we process that information, the legal bases for processing, data retention practices and the rights available to individuals.

You may have rights relating to access, correction, deletion, restriction, portability and objection, depending on the circumstances and applicable law.

For more information, please refer to our Privacy Policy.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct typographical errors, inaccurate product descriptions, pricing mistakes and other website information.

If an error affects an order that has already been placed, we will notify the customer and resolve the matter in accordance with applicable contract and consumer protection laws.

We will not unilaterally cancel or modify a binding contract where doing so would violate applicable law.

SECTION 16 – PROHIBITED USES

You agree not to use our website:

  • For unlawful or fraudulent activities.

  • To infringe intellectual property or privacy rights.

  • To distribute viruses, malware or malicious software.

  • To interfere with the security or operation of our website.

  • To collect personal information unlawfully.

  • To submit false, deceptive or misleading information.

  • To engage in harassment, unlawful discrimination or abusive conduct.

  • To circumvent technical or security measures unlawfully.

We may take reasonable and proportionate measures in response to violations of these Terms, in accordance with applicable law.

SECTION 17 – LIMITATION OF LIABILITY

We make reasonable efforts to ensure that our website and services operate securely and reliably.

However, we cannot guarantee that the website will always be available without interruption or technical errors.

To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, defective products where mandatory product liability rules apply, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms limits your statutory rights relating to defective or non-conforming goods, delivery obligations or other mandatory consumer protections.

SECTION 18 – SEVERABILITY AND TERMINATION

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by applicable law.

The remaining provisions will continue to apply where legally permissible.

We may suspend or terminate access to website services for legitimate reasons, including serious violations of these Terms, fraud or security threats.

Such measures will not affect any existing rights or obligations arising from completed purchases, including statutory warranty, refund or consumer protection rights.

SECTION 19 – GOVERNING LAW AND CHANGES TO TERMS

These Terms are governed by the law applicable to the contractual relationship, subject to mandatory consumer protection provisions.

If you are a consumer habitually residing in an EU Member State, nothing in these Terms deprives you of the protection provided by mandatory laws applicable in your country of habitual residence.

Any disputes will be handled in accordance with applicable jurisdictional rules, including the rights available to consumers under EU law.

We may revise these Terms from time to time to reflect legal, operational or business changes.

Updated Terms will be published on our website with a revised effective date. Changes will not retroactively alter existing purchase contracts unless permitted by law.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms & Conditions, orders or consumer rights, please contact us using the details below.

Brand: Sofucor

Website: https://eu.sofucorfan.com

Legal Company Name: KEBAISHI Co,. Limited 

Registered Business Address: TunMenZhenHuanLu3HaoDeRongGongYeDaSha7LouDZuo7022Shi, HONGKONG 999077 

Customer Support Email: support@sofucorfan.com

We aim to respond to customer enquiries within a reasonable timeframe.