Warranty Policy

Warranty Policy

Last Updated: October 29, 2026

At Sofucor, we are committed to providing reliable ceiling fans and dependable after-sales support.

Our products are backed by a limited commercial warranty covering eligible defects in materials and workmanship.

This Warranty Policy applies to eligible Sofucor products purchased through our European website or authorised sellers, subject to the terms outlined below.

1. Limited Warranty Overview

Sofucor provides a limited commercial warranty to the original purchaser of eligible products.

Warranty coverage varies by product component and applies to manufacturing defects and defects in materials or workmanship under normal residential use.

Products purchased from third-party sellers may also be subject to the applicable seller's warranty arrangements.

Product specifications, electrical compatibility, included accessories and available models may vary by market.

Important: This commercial warranty is provided in addition to your statutory consumer rights under applicable European Union and national laws. It does not replace, restrict or reduce those rights.

2. Warranty Coverage by Component

Motor – Limited Lifetime Warranty

The ceiling fan motor is covered by a Limited Lifetime Warranty for the original purchaser.

This warranty:

  • Covers defects in materials or workmanship.

  • Applies exclusively to the ceiling fan motor.

  • Does not extend to other components unless separately specified.

If the motor fails due to a covered defect, Sofucor will provide a replacement ceiling fan at no charge under the terms of this commercial warranty.

All Other Components – One-Year Limited Warranty

All components other than the motor and separately covered integrated LED modules are covered by a one (1) year limited commercial warranty from the date of purchase.

This includes:

  • Remote control transmitters.

  • Receivers.

  • Capacitors.

  • Internal electronic components.

  • Non-glass light kit components.

This commercial warranty covers eligible defects in materials or workmanship under normal residential use.

Integrated LED Modules – Three-Year Limited Warranty

Ceiling fans equipped with integrated, non-replaceable LED modules are covered by a three (3) year limited commercial warranty for the LED module.

The warranty period begins on the date of purchase.

This coverage applies to eligible defects in materials or workmanship affecting the integrated LED module.

Replaceable Light Bulbs and Glass Components

The following components are excluded from Sofucor's additional commercial warranty:

  • Replaceable light bulbs, including E26 bulbs.

  • Glass components, including lampshades and glass covers.

These exclusions do not affect any rights or remedies available under applicable statutory consumer protection laws.

3. Replacement Policy

If a replacement part or product is unavailable within 45 days, Sofucor may provide a comparable or upgraded replacement, subject to product availability and applicable consumer protection requirements.

Any replacement provided will be suitable for the applicable European market and relevant product requirements.

This provision does not limit your statutory rights to timely remedies for non-conforming goods.

4. What Is Not Covered

Sofucor's additional commercial warranty does not cover damage or failures resulting from:

  • Misuse, abuse or accidental damage.

  • Natural events, including lightning, storms or flooding.

  • Unauthorised repairs, modifications or disassembly.

  • Improper installation or failure to follow product instructions.

  • Use outside the product's specified operating conditions.

  • Commercial or non-residential use.

  • Exposure to unsuitable or extreme environmental conditions.

  • Loss or theft of the product.

  • Products obtained without a qualifying purchase, including free promotional products.

  • Products purchased from unauthorised sellers where the commercial warranty is not applicable.

  • Failure to provide valid proof of purchase.

Normal wear and tear not resulting from a covered defect is also excluded from this additional commercial warranty.

These exclusions apply only to the voluntary commercial warranty and do not exclude or limit mandatory statutory consumer rights.

5. How to Claim Warranty

If you experience a problem with your Sofucor ceiling fan, please contact our customer support team.

Email: support@sofucorfan.com

Please provide:

  • Your order number.

  • The email address used for your purchase.

  • Product model or SKU.

  • A description of the issue.

  • Photographs or videos, where applicable.

Our customer support team will review your request and provide further instructions.

We aim to respond to enquiries within 24 hours on normal business days.

Depending on the nature of the issue, we may request additional information to assess the claim.

Please do not return a product or disassemble electrical components without receiving appropriate instructions.

6. Warranty Service and Replacement

Where a claim is accepted under our commercial warranty, Sofucor will arrange the appropriate warranty remedy in accordance with the coverage described above.

Where applicable, this may include replacement components or a replacement product.

For covered motor failures, the replacement arrangement described in Section 2 applies.

All warranty services will be subject to applicable safety requirements and the rights provided by relevant consumer protection laws.

Any repair or replacement required under the statutory legal guarantee will be provided without charge where required by law.

7. EU Statutory Legal Guarantee

Consumers purchasing goods in the European Union are entitled to a statutory legal guarantee of conformity under applicable EU and national consumer protection laws.

This generally provides a minimum of two (2) years of protection from the date of delivery for products that are defective or do not conform to the sales contract.

Depending on the circumstances and applicable law, consumers may be entitled to:

  • Repair of the product.

  • Replacement of the product.

  • An appropriate price reduction.

  • A full or partial refund.

Any statutory repair or replacement must be provided free of charge where required by law, including necessary costs such as shipping, labour and materials.

Certain EU Member States may provide additional consumer protections or longer statutory guarantee periods.

The statutory legal guarantee applies independently of Sofucor's commercial warranty and remains valid even where a particular component's commercial warranty period has expired or an exclusion applies.

For further information about your consumer rights, visit:

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

8. Relationship with Returns & Refunds

This Warranty Policy covers eligible product defects and related warranty claims.

Change-of-mind returns, voluntary returns and standard refund requests are governed separately by our Returns & Refunds Policy.

Sofucor offers a voluntary 30-day return policy for eligible purchases made through our European website.

The voluntary return policy does not replace any rights available to consumers for defective or non-conforming goods.

9. Contact Information

For warranty enquiries or after-sales assistance, please contact:

Brand: Sofucor

Company: KEBAISHI Co., Limited

Website: https://eu.sofucorfan.com

Email: support@sofucorfan.com

Our customer support team will assist you with eligible warranty claims and product-related concerns.