Privacy Policy

Last Updated: October 29, 2026

1. Introduction

Sofucor ("we", "us", or "our") operates the European online store at https://eu.sofucorfan.com (the "Website").

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our Website, purchase our products, create an account, subscribe to marketing communications or contact our customer support team.

Our Website is powered by Shopify, which provides the e-commerce infrastructure supporting our online store.

We process personal data in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).

For the purposes of applicable data protection laws, the controller of your personal data is [Full Legal Company Name].

Please read this Privacy Policy carefully to understand how your personal information is handled and the rights available to you.

2. Personal Information We Collect

Depending on how you interact with our Website and Services, we may collect and process the following categories of personal information.

Contact Information

Your name, email address, telephone number, billing address, delivery address and other contact details provided when placing an order or contacting us.

Order and Transaction Information

Information about products purchased, order history, payment status, delivery details, returns, refunds and other transaction records.

Payment Information

Payment method, transaction identifiers, payment status and related billing information.

Payments are processed through authorised third-party payment service providers. Payment card information is handled by the relevant payment providers in accordance with their security procedures.

Account Information

Account identifiers, login credentials, preferences, saved addresses and information associated with your customer account.

Device and Usage Information

IP address, browser type, device information, operating system, pages visited, referral sources and interactions with our Website.

Marketing and Communication Preferences

Email subscription preferences, marketing consent records, interactions with promotional communications and related preferences.

Customer Support Information

Information you provide when contacting us about product enquiries, orders, installation questions, warranty requests, returns or other customer service matters.

We collect only the personal information reasonably necessary for the relevant processing purposes.

3. How We Collect Personal Information

We may collect personal information through the following sources:

Directly from You

When you place an order, create an account, subscribe to our newsletter, contact customer support, submit a review or otherwise interact with our Website.

Automatically Through Our Website

When you browse our Website, certain information may be collected through cookies, pixels and similar technologies, subject to applicable consent requirements.

From Service Providers

We may receive information from payment processors, delivery partners, customer support providers, e-commerce service providers and other organisations assisting us with our operations.

From Marketing and Advertising Partners

Where permitted by applicable law and your consent preferences, we may receive information relating to advertising interactions, referrals, campaign performance and customer engagement.

4. How We Use Your Personal Information and Our Legal Bases

We process personal information only where an appropriate legal basis applies.

Order Processing and Contract Performance

We process information to:

• Process orders and payments.

• Arrange product delivery.

• Provide order confirmations and shipping updates.

• Manage returns, refunds and warranty requests.

• Respond to enquiries relating to your purchases.

Legal Basis: Performance of a contract or steps taken before entering into a contract.

Customer Support and Service Improvement

We use relevant information to respond to enquiries, manage customer relationships, improve our Website and maintain service quality.

Legal Basis: Performance of a contract or legitimate interests, depending on the specific processing activity.

Marketing Communications

Where required, and subject to your consent, we may send product announcements, promotional offers, newsletters and other marketing communications.

You may unsubscribe at any time using the link included in our marketing emails.

Legal Basis: Consent, or another lawful basis where specifically permitted by applicable national marketing laws.

Website Analytics and Advertising

We may use analytics and advertising technologies to understand Website performance, measure campaigns and provide relevant advertising.

Non-essential cookies, advertising pixels and similar tracking technologies are used only where legally permitted, including after obtaining consent where required.

Legal Basis: Consent where required, or legitimate interests where legally permitted.

Security and Fraud Prevention

We may process information to identify suspicious transactions, prevent fraud, maintain Website security and protect our customers.

Legal Basis: Legitimate interests or compliance with legal obligations, as applicable.

Legal Compliance

We may process information to comply with tax, accounting, consumer protection and other applicable legal obligations.

Legal Basis: Compliance with a legal obligation.

Where we rely on legitimate interests, those interests include maintaining secure transactions, operating our business efficiently, responding to customer enquiries and improving our Services, subject to applicable balancing requirements.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to support essential functionality, improve performance and, where permitted, provide analytics and personalised advertising.

These technologies may include:

Strictly Necessary Cookies

Required for essential Website functions, such as shopping cart operation, checkout, security, authentication and customer account access.

Functional Cookies

Used to remember Website preferences and provide enhanced functionality.

Analytics Cookies

Help us understand Website traffic, visitor behaviour and performance so we can improve our online store.

Advertising and Marketing Cookies

May be used to measure advertising effectiveness, understand campaign performance and display relevant advertisements across participating platforms.

Where required by applicable law, we obtain consent before storing or accessing non-essential cookies or using similar tracking technologies.

You may manage or withdraw your cookie preferences through the cookie settings available on our Website.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

You can also manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.

6. Marketing Communications and Email Subscriptions

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address and relevant preferences to send promotional information about Sofucor products, offers and updates.

We may use third-party email marketing platforms, including Klaviyo where enabled, to manage subscriptions, send communications and measure engagement.

Marketing communications are subject to applicable consent and electronic marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, delivery notifications or important service information.

7. How We Share Personal Information

We may share personal information with trusted service providers and partners where necessary for the purposes described in this Privacy Policy.

These may include:

• E-commerce Providers: Shopify and related services that support our online store.

• Payment Providers: Companies that securely process and verify transactions.

• Delivery and Logistics Partners: Organisations responsible for shipping and delivering orders.

• Customer Support Providers: Services used to respond to customer enquiries and manage support requests.

• Marketing and Analytics Providers: Platforms used to manage marketing communications, measure Website performance and support advertising activities.

• Technology Providers: Hosting, security, storage and other infrastructure providers.

• Professional Advisers and Authorities: Where necessary to comply with legal obligations or protect lawful rights.

We disclose personal information only where an appropriate legal basis exists and subject to applicable data protection requirements.

We do not sell personal information for monetary consideration.

This statement does not remove any consent or transparency requirements that apply to advertising-related data sharing.

8. Our Relationship with Shopify

Our European online store is powered by Shopify.

Shopify processes certain personal information to provide e-commerce functionality, including Website hosting, checkout, account services, payment-related features and other store operations.

Depending on the particular Shopify service or feature, Shopify may process personal information on our behalf or act as an independent controller for specified activities.

Some Shopify features may involve processing information across different merchants or services, subject to Shopify's applicable privacy terms and legal obligations.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

You may also find additional information about privacy requests relating to Shopify services at:

https://privacy.shopify.com/en

9. Third-Party Advertising and Analytics

Where enabled, we may use third-party advertising and analytics services, including Google, Meta and other advertising platforms, to measure marketing performance and understand how visitors interact with our Website.

These services may process information such as:

• Website visits and browsing interactions.

• Product views and shopping cart activity.

• Purchase and conversion events.

• Device and browser identifiers.

• Advertising interactions and campaign attribution information.

Where legally required, these technologies will only be activated after the relevant consent has been obtained.

You may manage your preferences through our Website's cookie settings and any privacy controls offered by the relevant third-party platforms.

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