Shipping Policy

Last Updated: October 29, 2026

At Sofucor, we are committed to providing a reliable, convenient and transparent delivery experience for customers across Europe.

Please review the following shipping information before placing your order.

1. Shipping Destinations

We currently offer delivery to the following European countries:

• Germany (DE)

• France (FR)

• Spain (ES)

• Italy (IT)

Delivery availability may vary depending on the product, stock availability and destination address.

The available shipping options for your order will be displayed at checkout.

2. European Warehouses

Sofucor operates fulfilment warehouses in Germany and France to support our European customers.

Orders are dispatched from one of our European warehouses based on product availability, inventory location and delivery destination.

We aim to select a suitable fulfilment location to support efficient delivery.

Orders containing multiple products may occasionally be shipped in separate parcels or from different warehouses.

3. Order Processing

Orders are generally processed on business days, excluding weekends and public holidays.

Processing times may vary depending on product availability, order volume and warehouse operations.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

During promotional events or periods of high demand, order processing may take longer than usual.

4. Shipping Times

Estimated delivery times depend on your destination, product availability and the warehouse from which your order is dispatched.

Delivery estimates will be communicated during checkout or in the relevant shipping information provided for your order.

Please note that estimated delivery times are not guaranteed unless a specific delivery date has been expressly agreed.

We will fulfil orders within the agreed delivery period or, where no delivery period has been agreed, within the timeframe required by applicable EU consumer protection laws.

5. Shipping Costs

Available shipping methods and applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Any shipping promotions or free delivery offers will be subject to the terms displayed on our website at the time of purchase.

All product prices displayed on our European website include applicable Value Added Tax (VAT).

Any additional delivery charges will be disclosed before payment confirmation.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking details where available.

Tracking information may take some time to become available after the parcel has been handed over to the delivery provider.

If you have not received a shipping confirmation or require assistance tracking your order, please contact our customer support team.

7. Delivery Delays

We make reasonable efforts to ensure orders are delivered within the communicated timeframe.

However, deliveries may occasionally be affected by circumstances such as:

• Public holidays and peak shopping periods.

• Unexpected transport or logistics disruptions.

• Severe weather conditions.

• Incorrect or incomplete delivery information.

• Other circumstances affecting warehouse or carrier operations.

If we become aware of a significant delivery delay, we will make reasonable efforts to inform you and provide updated delivery information.

Your statutory rights regarding delayed or undelivered goods remain unaffected.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible.

We will attempt to update the information before dispatch where operationally possible.

Once an order has been dispatched, address changes may not always be possible.

Any additional charges relating to failed delivery or reshipment will be handled in accordance with applicable law and the circumstances of the order.

9. Damaged, Lost or Missing Parcels

If your order arrives damaged, contains missing items or does not arrive as expected, please contact our customer support team.

For damaged deliveries, photographs of the packaging and affected products may help us investigate and resolve the issue more efficiently.

If a parcel is lost or damaged during delivery, we will investigate the matter with the relevant delivery provider and provide an appropriate resolution in accordance with applicable consumer protection laws.

For deliveries arranged through our shipping providers, the risk of loss or damage generally remains with us until you or a person designated by you takes physical possession of the goods, subject to applicable legal exceptions.

10. Delivery Restrictions

Certain delivery addresses may be subject to additional restrictions due to carrier coverage, geographical location or product dimensions.

This may include remote areas, islands or locations requiring specialised delivery arrangements.

Where delivery is unavailable or subject to additional charges, the relevant information will be communicated before your order is completed.

We reserve the right to contact customers if an order cannot be delivered to the selected address.

If we are unable to fulfil an accepted order, we will provide an appropriate refund in accordance with applicable law.

11. Returns and Refunds

If you wish to return a product, please refer to our Return & Refund Policy for information about eligibility, return procedures and applicable refund conditions.

Consumers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods.

Any additional voluntary return benefits offered by Sofucor are separate from your statutory consumer rights.

Please contact our customer support team before returning a product to obtain the appropriate return instructions.

Products should not be returned to a warehouse address without prior instructions, as return processing locations may differ from dispatch locations.

12. Contact Information

If you have questions regarding shipping, delivery, tracking or order fulfilment, please contact us.

Brand: Sofucor

Website: https://eu.sofucorfan.com

Email: support@sofucorfan.com

Our customer support team will assist you with shipping-related enquiries.