Refund policy

Returns & Refunds Policy

Last Updated: October 29, 2026

At Sofucor, customer satisfaction is important to us. We offer a 30-day return policy for eligible purchases made through our European website.

Please review the following information before requesting a return.

1. Quick Summary

30-Day Return Window: Eligible products may be returned within 30 days of delivery.
No Restocking Fees: We do not charge a restocking fee for eligible returns.
Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns.
Return Labels: We do not provide prepaid return shipping labels for change-of-mind returns.
Original Packaging: We recommend keeping the original packaging and all accessories.
Refund Method: Refunds are issued to the original payment method.
Statutory Rights: Your rights under applicable EU consumer protection laws remain unaffected.

2. 30-Day Return Policy

Sofucor offers a voluntary 30-day return period starting from the date you receive your order.

If you are not satisfied with your purchase, you may request a return within 30 calendar days of delivery.

To qualify under our voluntary return policy, products should:

Be unused and uninstalled.
Be in their original condition.
Include all original parts and accessories.
Be returned in their original packaging where possible.
Be accompanied by proof of purchase.

Please contact us within 30 days of receiving your order to initiate a return.

This voluntary return policy does not replace or restrict your statutory right of withdrawal or other rights under applicable consumer protection laws.

3. Return Shipping Costs

For returns due to a change of mind, incorrect product selection or other reasons unrelated to a product defect or an error on our part:

Customers are responsible for arranging return shipping.
Customers must pay the applicable return shipping costs directly to their chosen carrier.
Sofucor does not provide prepaid return shipping labels for these returns.
No separate restocking fee will be charged.

We recommend choosing a reliable, trackable shipping service and retaining proof of shipment.

Return shipping costs depend on the parcel's dimensions, weight, delivery location and selected carrier.

Because ceiling fans may be bulky, return shipping costs can be significant. Please check the applicable shipping costs before arranging your return.

If the product is defective, damaged upon delivery or does not conform to the purchase contract, different rules apply under applicable consumer protection laws. Necessary return shipping costs in those cases will be covered by Sofucor as required by law.

4. How to Start a Return

To request a return, please follow these steps:

Step 1 – Contact Customer Support

Email us at support@sofucorfan.com with:

Your order number.
The email address used for your purchase.
The product model.
Your return request or reason for return, if you wish to provide one.

Step 2 – Receive Return Instructions

Our customer support team will provide the appropriate return address and shipping instructions.

Please do not send products directly to our warehouse without first obtaining the correct return address.

Step 3 – Pack and Ship Your Item

Pack the product securely, including all available original accessories.

For change-of-mind returns, arrange shipment using a carrier of your choice and pay the return shipping costs.

We recommend retaining the tracking number and shipping receipt.

Step 4 – Return Review and Refund

Once your returned item is received, we will review its condition and process any refund due in accordance with this policy and applicable law.

Statutory refund deadlines remain unaffected.

5. Return Condition and Packaging

We recommend returning products in their original condition, with all accessories, manuals and packaging included.

For returns under our voluntary 30-day policy after the statutory withdrawal period, products must meet the eligibility requirements outlined in Section 2.

For returns made under the statutory right of withdrawal, opening the packaging or inspecting the product does not automatically invalidate your right to return it.

However, you may be responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Any permitted deduction will be assessed according to the actual reduction in value and applicable law.

We do not apply automatic packaging deductions or restocking fees to statutory withdrawals.

6. Refund Policy

Refund Method

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise expressly agreed in accordance with applicable law.

Refunds will generally be issued in the original transaction currency.

Refund Amount

For eligible change-of-mind returns under our voluntary return policy, we refund the eligible product purchase price.

Customers remain responsible for their own return shipping costs.

Where you exercise your statutory right of withdrawal, we will refund all payments required by applicable law, including the cost of the least expensive standard delivery option offered for the order, where applicable.

Additional charges for upgraded or express delivery selected by the customer do not have to be refunded to the extent permitted by law.

Refund Processing

For statutory withdrawals, refunds will be issued without undue delay and no later than 14 days after we are informed of your decision to withdraw.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence of sending them back, whichever occurs first.

For voluntary returns outside the statutory withdrawal period, refunds will be processed after the returned goods have been received and checked.

Once a refund has been issued, the time required for it to appear in your account depends on your bank or payment provider.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact our customer support team at:

support@sofucorfan.com

Please provide your order number, a description of the issue and photographs or videos where helpful.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, remedies may include repair, replacement, a price reduction or a refund.

Where goods do not conform to the purchase contract, any necessary return shipping and other costs required to provide the applicable legal remedy will be borne by Sofucor.

These rights are separate from our voluntary 30-day return policy.

For additional information about commercial product warranty coverage, please refer to our separate Warranty Policy.

8. Exchanges

If you wish to exchange a product for a different model, size, colour or design, please contact us before returning your original purchase.

For voluntary exchanges, the original product must meet the applicable return eligibility requirements.

Customers are responsible for return shipping costs for change-of-mind exchanges. Any additional delivery charges for a replacement order will be communicated in advance.

Where a replacement is required as a statutory remedy for non-conforming goods, it will be provided without the costs prohibited by applicable consumer protection laws.

Product exchanges are subject to stock availability.

9. Promotional and Bundle Returns

Products purchased during promotional campaigns or as part of bundle offers may be returned in accordance with this policy.

If only part of a discounted order is returned, the refund will be calculated with reference to the actual price paid and the applicable promotional terms, subject to statutory consumer rights.

Any adjustment to a voluntary promotional benefit will be explained before the return is finalised.

Statutory refunds will not be reduced in a manner inconsistent with applicable consumer protection laws.

10. EU Statutory Right of Withdrawal

Under applicable EU consumer protection law, consumers generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must inform us of your decision to withdraw before the statutory withdrawal period expires.

You may send a clear withdrawal statement to:

support@sofucorfan.com

You may also use the model withdrawal form provided below, although its use is not mandatory.

Following notification of your withdrawal, you must send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.

For change-of-mind withdrawals, you bear the direct cost of returning the goods, subject to applicable legal exceptions.

Your statutory rights regarding refunds, product inspection and return conditions continue to apply regardless of the additional voluntary 30-day return policy.

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies, such as certain goods made to a customer's individual specifications.